In our second episode, we are turning the spotlight on retail. Should retail companies invest in customer experience or focus on increasing profits by cutting costs? Our senior account manager Cem, explains in detail how retail companies can do both the same time. By benefiting from Conversational technologies like chatbots and conversational IVR, retailers can improve the customer experience and cut costs on the live workforce side. Conversational technologies may be the light at the end of the tunnel for the retail industry. So join our discussion.
Spotify:
https://open.spotify.com/episode/5hqDpBlL8MfDtYCSEnECiu
Direct Link:
https://anchor.fm/sestek/episodes/The-Dilemma-of-the-Retail-Customer-Experience-or-Profitability-eb4i3m
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