New Chapter Begins for
AI-first Customer Experience

Conversational AI for Improving Customer Experience Optimization Solutions for
Contact Centers

GARTNER PEER INSIGHTS

Customers Enjoying Our Innovative Platform

KNOVVU VIRTUAL AGENT

Agentic AI Demo

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OUR CUSTOMERS

Leading companies trust our conversational technologies

WHY SESTEK?

Why global brands are choosing SESTEK

We deliver.
Period.

With our 20+ years of experience, we are proud of our project delivery rate of 100%.

Market-leading
performance.

Our speech recognition accuracy rate is >97% in real world environment. Higher rate of accuracy means better insights from customer conversations.

We are cloud-agnostic.

On-premise, on public cloud or on private cloud, our solutions are ready to be deployed anywhere.

Not only high tech but high touch.

We are always in close contact with our customers to understand their pain points better and tailor our solutions to fit their needs perfectly.

100% ownership of technology.

With our +100 R&D staff, we develop all of our products and core technologies in-house.

True omnichannel experience.

Not only for the customers but also for the business units involved, we provide a scalable, omnichannel, end to end conversational platform.

OUR SOLUTIONS

Knovvu Virtual Agent

Serve your customers 24/7.

When you automate customer service tasks with AI, you can respond to customer inquiries around the clock. This improves customer experience and saves the most valuable asset in customer service: Agent time.

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Knovvu Biometrics

No more passwords, PINs or thinking about the name of your first pet.

Knovvu Biometrics provide real-time authentication that is language, accent and content independent. Within matter of seconds, you can authorize customers using unique features of their voice that can not be replicated.

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Knovvu Analytics

Don’t miss out on a single customer conversation.

Analyze 100% of customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.

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Automated Quality Management: Script adherence, acoustic indicators and sentimental features can be measured and scored objectively.

Statistical Comparison: The best way to recognize your best-performing agents, compare performances and support your agents in need effectively.

Real-time Alerts: Prohibited words, urgent customer inquiries or regulatory issues can easily be added to notify supervisors in real time.

Automated Quality Management: Script adherence, acoustic indicators and sentimental features can be measured and scored objectively.

Statistical Comparison: The best way to recognize your best-performing agents, compare performances and support your agents in need effectively.

Acoustics Analysis Visualization: The sentiment analysis outputs can be graphically visualized, showing emotions of customers and agents based on their phrases.

Knovvu AQM

Accelerate Your Quality Management Process to Minutes

Embrace the transformative potential of automation to streamline your quality management process, assist supervisors, and support agents with tangible and objective feedback.

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Knovvu Real-Time Guidance

Assist Your Agents in Real Time.

Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.

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Real-time Alerts: Prohibited words, urgent customer inquiries or regulatory issues can easily be added to notify supervisors in real time.

Knovvu Speech Recognition

Market-Leading Accuracy Rate of >97%

Our market-leading speech recognition accuracy rate provides deeper analysis, more actionable insights and better results for your business.

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Knovvu
Text-to-Speech

Elevate your brand with voice

Deliver human-like and personalized experiences to your customers and improve their conversational journeys.

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Find the latest technology news here

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Agentic AI: A New Era in Customer Service

Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
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Conversational IVR Case Study Apr 8 · 4 min read

Koçtaş Elevates Efficiency with Conversational IVR

Koçtaş, a leader in the home improvement retail industry, aimed to enhance the customer experience by implementing the Conversational IVR solution at its call center, maximizing operational efficiency and customer satisfaction.
Read More
Real-Time Guidance May 14 · 6 min read

The New Standard in Modern Call Centers: Real-Time Technologies

Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Read More

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

ABOUT SESTEK

SESTEK is a conversational automation company helping organizations with conversational solutions to be data-driven, increase efficiency and deliver better experiences for their customers. Sestek’s AI-powered solutions are built on text-to-speech, speech recognition, natural language processing and voice biometrics technologies.

SESTEK is a part of UNIFONIC

Call Us On

United States
+1 315 961 84 04
2 Park Ave 20th Floor
New York NY 10016
Middle East & Africa
+971 4 390 1646
Office # 2605 Marina Plaza
Al Marsa Street, Marina Dubai
Dubai, UAE
Europe & Turkey
+90 212 286 25 45
Vadistanbul Bulvar 1B Blok Ofis No:4 / 34396 Sariyer, Istanbul
info@sestek.com

New Chapter Begins for AI-first Customer Experience

GARTNER PEER INSIGHTS

Customers Enjoying Our Innovative Platform

KNOVVU VIRTUAL AGENT

Agentic AI Demo

Leading companies trust our conversational technologies

WHY SESTEK?

Why global brands are choosing SESTEK

OUR SOLUTIONS

Knovvu Virtual Agent

Knovvu Biometrics

Knovvu Analytics

Knovvu AQM

Knovvu Real-Time Guidance

Knovvu Speech Recognition

Knovvu Text-to-Speech

Top Conversational Solutions for Leading Global Brands

Find the latest technology news here

Agentic AI: A New Era in Customer Service

Koçtaş Elevates Efficiency with Conversational IVR

The New Standard in Modern Call Centers: Real-Time Technologies

CONTACT

Improve Your Conversational Customer Journey

Contact Us

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ABOUT SESTEK

Call Us On

New Chapter Begins for
AI-first Customer Experience

Knovvu
Text-to-Speech